Thank you for inquiring about Best Rental Service. The following are standard company policies and procedures concerning the rental of our equipment. More specific information is located on the back of the rental contract and both sides should be read carefully to avoid and misunderstandings or additional charges.
Payment: A 50% deposit is required to confirm an order. Full payment is due 2 days prior to delivery or customer pickup. Prior to delivery; Visa, MasterCard, American Express, or Discover are accepted for payment. Customer pickup orders less than $200 may pay upon pickup. Only established customers may pay by cash or check with prior authorization.
Cancellation/Changes: We require a minimum of 1 weeks notice to cancel orders you have reserved with us. Should you cancel your order within that period a 20% restock fee will be applied to your contract. Should you cancel after the order has been loaded or delivered a 50% restock fee + delivery fee (if applicable) will be applied to your contract. All special order items are non-refundable. If a deposit has been charged and an order is cancelled a 5% processing fee will apply to refunds. Changes to your order must be called in a minimum of 3 days before you receive the equipment.
Customer Pickup: All equipment must be stored inside the vehicle. Tables or other equipment may not be secured to the top of vehicles. Our insurance does not cover rental equipment while in transit or in your care & you do so at your own risk.
Delivery: Delivery is available at a nominal fee in our regular delivery areas. Our employees are instructed to neatly stack all items in a mutually convenient place. Prices do not include the setup or breakdown of tables & chairs. This service must be prearranged, as our drivers are on a tight schedule. Also, advance arrangements must be made for difficult or after hours delivery and/or pickup. If there are unique circumstances regarding your delivery, i.e. gated community, security guard or hard to find location, etc., please let us know. Please check your order immediately and report missing or damaged equipment within 24 hours of receipt. Your order will be checked upon return and additional charges could be incurred for missing or damaged equipment.
Pickup: Tables and chairs must be folded and stacked in the same location as the delivery. Rinse all china, glasses, and flatware free of food. Repack all items in the original delivery container and stack in the same location as delivery. Linens should be candle wax and refuse free and air dried to prevent staining and mildew. Do not store damp linens in a plastic bag (they will mildew). Linens are expensive; just treat them as if they were your own. Linen hangers and skirting clips need to be returned. Additional charges will be applied if the above conditions are not met.
Loss or Damage: Responsibility for the equipment remains with you from the time you receive it until it is back in our possession. Never leave equipment unattended and always make sure it is protected from the weather. Replacement costs will be incurred for missing, broken or rain damaged items. Remember, our insurance does not cover equipment that is in your control.